2020 has certainly been a difficult and stimulating year for the MSP community and the entire IT industry. We have seen a dramatic shift from working in the office to working from home. Zoom has become the new normal, and work-life balance is something we’ve all started to master.
While this has been a busy year, we must take the time to celebrate our successes. The global pandemic has accelerated the technological shift to the cloud and empowered remote workers of the future. Technology-related conversations have shifted from computers to virtual conference rooms around the world. This is good news for the IT industry, as SMEs invest and incorporate technological change into their planning. In addition, the SME market has started to increase the technology budget and invest in technology solutions. This is great news for the MSP community as your services are needed more.
As an MSP, it’s important to make sure your business thrives before ushering in the New Year. This will help you prepare for success in 2021.
10 tips to prepare A MSP business for 2021
1. Add security to all your offers
It is a great way for you to diversify your product portfolio and increase your profits. When you become a single point of contact for all of your customers’ needs, you improve your bottom line.
2. Focus on cloud technologies
Migrating enterprise data to the cloud ensures efficient and cost-effective service delivery.
3. Set up QBR meetings with all your clients
Would you please take the opportunity to meet regularly with your customers to obtain detailed information in order to better understand and support their needs?
4. Set up commercial tools
With RMM and PSA tools, it has never been easier to run your business more efficiently while saving time and money. Better yet: find solutions that can stand integrated seamlessly.
5. Automate, automate, automate
As an MSP, your time is tight anyway. By automating updates, fixes, billing, and more, you free up time to focus on other important areas of your business, such as billable tasks.
6. Show your worth as an MSP
Highlight areas where you have helped your customers: B. Save money or fend off cyber attacks. This will show them exactly why your services are essential.
7. Take advantage of ALL that your suppliers have to offer
It makes sense to work with technology providers who can continually help you create proposals to meet your customers’ needs. These partnerships give you the tools and technology you need to complete your monthly recurring sales goals.
8. Look for opportunities to grow your business
Marketing, hosting or attending events, working with sponsors, or creating partnerships – take advantage of all the opportunities available to you, especially if you want to grow your business for the long term.
9. Identify cross-selling opportunities
It’s not only a great way to effectively manage your customers, but it’s also a great way to add another source of income to your bottom line.
10. Customer recommendations
If your customers are satisfied with your services, they will surely tell their colleagues! Make your customers your best advocates, and you will continue to do new business.
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